Shipping policy

Shipping 

We ship all of our packages with either USPS or UPS. Whether the package is bought with one day shipping or another faster shipping method. We still comply with our own shipping schedule.

Shipping Schedule

We ship out Tuesdays and Fridays around 12pm.

If the order is placed after Friday 12pm the order will be shipped out on Tuesday.

If the order is placed after Tuesday 12pm the order will be shipped out on Friday.

Delayed, Incomplete, Missing Packages

Delayed

Once a package is shipped and out of our hands, we are not responsible for the package if it is delayed. We adhere to our shipping schedule but understand that unfortunately shipping services can experience delays because of holidays, staff shortage, weather, or high volumes of packages.

If you would like help tracking your package, a tracking number would be provided in the email sent with the order confirmation. We would be happy to help you get a hold of that tracking number. Here are the links to input your respective tracking number UPS or USPS.

Incomplete

For orders that arrive incomplete, please feel free to reach out to us at roasting@stobleco.com. Please have your order number, description of the issue, picture of the package, and picture of the shipping label attached to your email.

We will work with you on a case by case basis. 

Missing

If your order says that it has arrived on the tracking, but you have not received it yet. Do not fret. Here are some steps to take before filing a claim with USPS or UPS. 

  1. Check with your local carrier. 
  2. Sometimes carriers can accidentally mark a package as shipped and it takes another day or so to actually be shipped.
  3. It is possible that the package was delivered to your neighbor by accident, and would recommend asking around to see if anybody did receive the package. 
  4. If you would like to file a claim here are the links for USPS or UPS.


Holidays

Please be aware that Holidays may affect our shipping dates.